Online Complaints Logging Form

Online Complaints Logging Form for Mizrachi UK

Thank you for contacting Mizrachi UK. We take all complaints seriously and aim to resolve them efficiently and fairly.
Please fill out the following form to submit your complaint.

Personal Information

Name

First Last

Phone

Complaint Details

Please provide a comprehensive description of your complaint. The more details you provide, the better we can assist you.

Complaint Category: Briefly describe the nature of your complaint (e.g. Service Delivery, Fundraising, Staff Conduct, Decision Making, Governance)(Required)

Details: Please provide a detailed description of your complaint, including dates, times, and any relevant names (if applicable).

Attach Documents: You can upload any documents that support your complaint (e.g., receipts, emails).

Drop files here or

Max. file size: 8 MB.

Preferred Resolution

How would you like us to address your complaint?

Preferred Contact Method

Please choose how you prefer to be contacted regarding your complaint.

Confidentiality

Untitled(Required)

Mizrachi UK is committed to protecting your privacy. All information you provide will be treated confidentially in accordance with data protection legislation.

Submitting Your Complaint

Once you have completed the form, please click the "Submit Complaint" button. You will receive a confirmation email acknowledging receipt of your complaint.

What Happens Next?

We will aim to acknowledge your complaint within seven working days (during Jewish holidays, this timeframe may be extended by three additional working days). A dedicated Complaints Officer will then investigate your complaint and may contact you for further information. We will strive to resolve your complaint within ten working days (during Jewish holidays, this timeframe may be extended by three additional working days). However, complex investigations may require additional time. We will keep you informed of any delays.

Thank you for your feedback. We appreciate you bringing this matter to our attention.

Complaints Policy

You can find our full Complaints Policy here.
If you are not satisfied with the outcome of your complaint, you can appeal the decision by following the instructions outlined in the Complaints Policy.